New Program Maximises Instrument Investment and Enhances Laboratory Workflow

Your lab depends on a reliable, uninterrupted workflow to remain productive and profitable. To do that, you need a real partner at your side. milesCARE is the Milestone program to ensure  premium support to their customers and enables them to get more from their instrument.

milesCARE relies on a dedicated team of service and support engineers, application chemists and operations people, as well on a constantly updated stock of spare parts, consumables, accessories, and hardware components.

The entire milesCARE program is design to reduce, and possibly eliminates, downtime and emergency calls. With a cost effective maintenance, the systems are always performing at their best and you ensure a longer lifetime.

With milesCARE your daily needs will find an answer through a suite of tools. Milestone technicians tailor the installation and training to your needs and applications, enabling a fast and straightforward implementation. Milestone Connect provides instant answers to your questions through a wide selection of application referrals, maintenance tips, training and troubleshooting videos. A team of application specialists provide fast and trustable answers. An augmented reality APP allows engineers to be at your side in your lab, for quick troubleshooting, to provide an efficient repair at lower cost. Preventive maintenance ensures both to have a reliable system always working at its best, as well as to avoid unexpected costs. A validation package matches your specific needs such as IQ, OQ, PQ and re-qualification. A comprehensive list of consumables allows users to easily identify the part to be replaced and the new available accessories for your application.

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