Customer Connection Day used to share Best Practice and enhance User Satisfaction

Siemens Healthcare Diagnostics recently hosted a Point of Care (POC) Customer Connection Day. The customer-led event enabled Biomedical Scientists and Point of Care Testing Coordinators to exchange best practice on existing systems and provide input into a research and development wish list. The meeting, which was supported by Siemens global marketing, R&D, technical support and customer care teams, ensured all views were taken into consideration and these will be incorporated into future development plans. This demonstrates Siemens’ ongoing commitment to customer feedback which is used to continuously improve the quality of products and drive innovation.

The event agenda also included updates on product quality improvements and previews of new POC products. This included an update of the RAPIDComm® Data Management System, which allows centralised management of multiple analysers. Feedback from POC delegates attending the event stated it had “exceeded expectations” and was the “best customer connection day” hosted to date.

Real life user presentations were also part of the interactive day. The Siemens Pathology Service experience by Lynda Petley, Manager Point of Care Testing at Frimley Park Hospital NHS Foundation Trust discussed the re-introduction of hCG testing and the benefits of the Clinitek analysers for automated hCG. Sarah Lewendon, Point of Care Coordinator at Hampshire Hospitals NHS Foundation Trust also presented her experience of the implementation of RAPIDPoint® 500 Blood Gas Analysers and how this has helped improve blood gas services to advance clinical practice.

“Siemens Healthcare Diagnostics encourages close relationships between customers and staff to support two-way interaction and build strong partnerships,” states Hilda Crockett, Regional Business Manager for Point of Care at Siemens Healthcare Diagnostics. “Our recent Customer Connection Day provided a great opportunity for our customers to work with like-minded peers, sales, marketing and research teams to provide input for future product developments. By working collaboratively, we strive to constantly improve services and embrace changes taking place in the diagnostics industry.”